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If you haven’t received your tickets or haven’t heard back from our team yet, it might be because of your email provider.
We’ve noticed that iCloud addresses (ending in @icloud.com or @me.com) sometimes filter or block our messages — including booking confirmations and replies from our customer team.
If you’re using one of these domains and still haven’t received anything, here’s what to do:
✅ Check your spam or junk folder — sometimes our emails sneak in there.
📧 Try contacting us again using a different email address (like Gmail, Outlook, or Yahoo) so we can reply without issues.
💡 If you’ve already emailed us from an iCloud address, please resend your message from your new email so we can match your booking and get back to you ASAP.
We’re not ghosting you (promise!) — sometimes the tech gremlins just get in the way.
First in, best dressed! It’s a first-come, first-serve situation.
If you’ve booked more than one (1) bed, the first to arrive must communicate with the staff to see if the bed next to your chosen one can be reserved.
If you’re all arriving at the same time, you can just pick beds that are right next to each other. No one needs to break up for the night, but we do recommend you arrive early to make sure you get spots next to each other. You can claim your bed, leave the premises to take a stroll around the promenade, then come back closer to the movie time.
If you’re booking a sand ticket, it’s straightforward — one ticket covers one person’s entry. If you’re booking a bed, you only need to purchase ONE (1) bed ticket per group, not one ticket per person. Each bed ticket already includes admission for 2 or 3 people, depending on the bed type.
Quick tips: you do not need to buy two beds for two people — just one bed for 2! Sand tickets are per person and don’t include seating (you can rent a chair or BYO towel). Bed tickets are per bed, and each bed ticket already includes the correct number of admissions.
The Cinema is located in Barangaroo, Sydney — entry via Wulugul Walk, right by the water.
Entry starts at 6:30 pm, and films kick off at 8:30 pm. You’re welcome to claim your bed, step out for dinner, and return before the movie starts.
(Daylight savings may change this, make sure to check your reminder emails!)
Sorry, it’s a strict no-BYO policy — but don’t worry, we’ve got an amazing menu of food and drinks that can be delivered straight to your bed.
Yes! Dog Nights are one of Mov’In Bed’s favourites. You can book a My Dog & Me Class Bed, which includes a bed for your furry friend, or upgrade to a VIP Bed with a $10 dog bed add-on, as dogs aren’t allowed directly on the main beds.
Great question — the short answer? We welcome movie-lovers of all ages.
That said, we do recommend checking the film’s age rating before booking — because as much as we love a good plot twist, we’d hate for any scenes to surprise our youngest viewers.
Kids under 6 enter for free! If it’s just you and your mini movie buff and you’d still like the full bed setup, the minimum ticket price is $89 (even if your co-star is under 6).
Nope! Mov’In Bed gift cards don’t have an expiry date — they’re valid until the full balance is used. Any leftover balance can also be used on food and drinks inside the cinema.
For reference, a Standard Bed for 2 is $89. Prices for the upcoming season may change slightly, but a gift card of around $100 will comfortably cover two people.
We don’t currently offer discounts for bulk ticket purchases. However, for corporate events or group bookings, we’d love to explore options with you. Please let us know your estimated group size and preferred date, and we’ll see what we can arrange.
